Manage Pay Plan Payment Detailed Process Model Description

This section provides a detailed description of the “Manage Pay Plan Payment” business process, including:

w	1.0 Search for Customer Account

w	1.1 Evaluate Customer's Payment Options

w	1.2 Process Payment (Payment in Incomplete Status)

w	1.3 Add Payment (Payment in Incomplete Status)

w	1.4 Request Automated Distribute and Freeze Payment

w	1.5 Distribute Payment Automatically Using Defined Payment Distribution Rules

w	1.6 Freeze Payment

w	1.7 Apply Credit to Specific Defined SA

w	1.8 Create Overpayment SA

w	1.9 Apply Credit to Overpayment SA

w	2.0 Populate Distribution Details Manually for Specific SAs

w	2.1 Request Default Distribution Prior to Freezing Payment

w	2.2 Evaluate Distribution of Payment

w	2.3 Change Distribution Details

w	2.4 Update Distribution

w	2.5 Request Freeze Payment

w	2.6 Upload Payment Information

1.0 Search for Customer Account

Reference: Manage Pay Plan Payment Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CSR

Description: The CSR uses Control Central Search to locate the customer in CC&B. There are a number of algorithms that can be stored on Installation Options for Control Central Alerts. These algorithms provide the CSR with valuable insight for overall analysis of the customer.

Entities to Configure

•	Installation Options

•

Zone

Available Algorithms

•	Installation Options Control - Central Alert Algorithms

•	PYFN-PYINFO - This algorithm formats the Payment Information that appears throughout the system.

•	CI_TL-PAY - Payment Timeline

•	GET AUTOPAY - Retrieve ALL automatic payment info from account.